Updated: February 10, 2026

Swarm Digital, LLC (“Swarm Digital,” “we,” “us,” or “our”) values your privacy. This Privacy Policy (“Policy”) explains how we collect, use, store, and protect personal information from visitors to our website at https://www.swarmdigital.io (the “Site”) and users of our services, including our client portal (SwarmAI), contact forms, phone communications, and SMS messaging.

By using our Site or services, you consent to the data collection and usage practices described in this Policy. If you do not agree, please discontinue use of our Site and services.

We reserve the right to update this Policy at any time. Changes will be posted on this page with an updated effective date. If we make material changes to how we handle your personal information, we will notify you by email. Your continued use of our Site after changes are posted constitutes acceptance of the updated Policy.

1. Information We Collect

1.1 Information You Provide Voluntarily

When you interact with us — through our contact form, phone calls, email, client portal, or other communications — you may provide:

Name and contact information (email address, phone number)
Company name and website URL
Billing and payment information
Project details and business requirements
Any other information you choose to share

You are not required to provide personal information, but we may be unable to provide certain services without it.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies, analytics tools, and server logs, including:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited, time spent on pages, and navigation paths
Referring URLs and search terms
Date and time of visits

1.3 Analytics Data

We use Google Analytics (GA4) and similar tools to understand how visitors use our Site. These tools collect anonymous, aggregated data about Site usage including page views, session duration, bounce rates, and traffic sources. This data helps us improve our Site and services. Google Analytics may use cookies to collect this information. You can learn more about Google’s data practices at https://policies.google.com/privacy and opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout.

1.4 Cookies

Our Site uses cookies — small text files stored on your device — to enhance your experience. We use the following types of cookies:

Necessary cookies: Required for basic Site functionality and security. These do not store personal information.
Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics). These are only stored with your consent.
Preference cookies: Remember your settings and choices (e.g., accessibility toolbar preferences).

You can manage cookie preferences through your browser settings or via the cookie consent controls on our Site. Disabling certain cookies may affect Site functionality.

Our accessibility toolbar plugin (WP Accessibility) sets cookies only to maintain your selected accessibility options. It does not collect any personal information. WP Accessibility is a third-party plugin not created or maintained by Swarm Digital, LLC.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver the services you have requested
To respond to your inquiries and communicate with you about your projects
To send appointment confirmations, scheduling links, and service-related follow-ups via email or SMS
To improve our Site, services, and user experience
To analyze Site traffic and usage patterns (in aggregate, anonymized form)
To send promotional communications when you have given consent
To comply with legal obligations and protect our rights

3. We Do Not Sell Your Data

Swarm Digital, LLC does not sell, rent, lease, or trade your personal information to any third parties. We never have, and we never will. Your data is used solely to provide and improve our services as described in this Policy.

4. When We Share Your Information

We may share your information only in the following limited circumstances:

Service providers: With trusted third-party vendors who assist us in operating our Site and delivering services (e.g., hosting providers, email services, analytics tools, payment processors). These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
Legal requirements: When required by law, subpoena, court order, or government request.
Business protection: As necessary to enforce our Terms of Service, protect our rights and property, or ensure the safety of our users.
Aggregated data: We may share anonymized, aggregated data that cannot reasonably be used to identify you.
With your consent: In any other circumstances where you have given explicit consent.

5. SMS/Text Messaging

By providing your mobile phone number to Swarm Digital — whether through our website, during a phone call, via email, or through any other communication — you consent to receive SMS (text) messages from us. Messages may include:

Appointment booking links and confirmations
Follow-up messages related to your inquiry or project
Service updates and scheduling communications
Account-related notifications

Your Phone Number Is Confidential

We will not sell, rent, share, or distribute your phone number to any third parties for marketing or any other purpose.

Opt-Out

You can stop receiving text messages at any time by:

Replying STOP to any text message you receive from us
Sending an email to info@swarmdigital.io requesting to unsubscribe

After opting out, you will receive one final confirmation message and no further texts will be sent.

Message Frequency & Rates

Message frequency varies based on your interactions with our services. Standard message and data rates may apply depending on your mobile carrier and plan. Swarm Digital is not responsible for carrier charges.

Help

For questions about text messaging, reply HELP to any message or contact us at (855) 244-4407 or info@swarmdigital.io.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. The retention period is determined by:

The duration of our business relationship and service engagement
Legal, regulatory, or contractual requirements
Legitimate business interests (e.g., maintaining records for potential disputes)
Your requests regarding your data

When personal information is no longer needed, we securely delete or anonymize it.

7. Data Security

We take reasonable precautions to protect your information both online and offline:

All data transmitted through our Site is encrypted using SSL/TLS (Secure Socket Layer) technology
Access to personal information is restricted to employees who need it to perform their job duties
Servers storing personal information are maintained in secure environments
We regularly review and update our security practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

8.1 All Users

Regardless of your location, you have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at info@swarmdigital.io or (855) 244-4407.

8.2 European Union Residents (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Right to be informed: We inform you of how we use your data through this Policy.
Right of access: Request access to your data; we will respond within one month.
Right to rectification: Request correction of inaccurate data.
Right to erasure: Request deletion of your data (“right to be forgotten”).
Right to restrict processing: Change your communication preferences or opt out of certain processing.
Right to data portability: Obtain and reuse your data for your own purposes.
Right to object: Object to our use of your data where our legal basis is legitimate interest.

If you provide information to us from the EU, it will be transferred to and processed in the United States under the EU-U.S. Data Privacy Framework. By providing personal information, you consent to this transfer.

To exercise your GDPR rights, email info@swarmdigital.io. We will respond within 30 days.

8.3 California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of any sale of personal information. As stated above, we do not sell personal information. To make a request, email info@swarmdigital.io.

9. Children’s Privacy

Our Site and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will promptly delete it. Anyone under 13 must have parental or guardian consent before using our Site.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit. This Policy applies solely to information collected through our Site and services.

11. Social Media

Our Site integrates with third-party social media platforms including Facebook, Instagram, LinkedIn, and others. These platforms may collect your IP address and use cookies according to their own privacy policies. Their data collection is not within our control. We encourage you to review each platform’s privacy policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Swarm Digital, LLC

Tampa, FL and New York, NY

Phone: (855) 244-4407

Email: info@swarmseo.com

Web: https://www.swarmdigital.io/contact-swarm-digital-marketing/

The data controller responsible for your personal information for GDPR compliance purposes is Swarm Digital, LLC, reachable at info@swarmdigital.io.